Privacy Policy

Privacy Policy

Effective Date: 17 September 2026
Last Updated: 17 September 2026

Mannat Creations (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit themannatcreations.com, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you place an order, attempt to make a purchase, create an account, contact us, or interact with our website, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order-related information

  • Payment-related information

  • Customer support communications

Complete debit card, credit card, UPI, or other sensitive payment credentials are generally processed by authorized third-party payment providers and are not directly stored by Mannat Creations.

B. Order Information

When you place an order with us, we may collect and maintain information including:

  • Products purchased

  • Order number

  • Order value

  • Payment status

  • Shipping and delivery details

  • Billing information

  • Transaction history

  • Returns, refunds, cancellations, or exchanges

  • Customer support history related to the order

C. Automatically Collected Information

When you browse themannatcreations.com, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referring website or source

  • Website interactions

  • Cookies and similar tracking technologies

This information helps us operate, secure, analyze, and improve our website and customer experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Confirm payments and transactions

  • Arrange shipping and delivery

  • Send order confirmations and shipping updates

  • Provide customer support

  • Process returns, refunds, cancellations, and exchanges

  • Communicate with you regarding your purchases

  • Improve our products, website, and services

  • Personalize your shopping experience

  • Detect and prevent fraudulent or unauthorized transactions

  • Maintain the security of our website

  • Analyze website traffic and customer behaviour

  • Send promotional or marketing communications where permitted or where you have provided consent

  • Comply with applicable legal, tax, accounting, and regulatory requirements

3. Shopify & Third-Party Services

Our online store is powered by Shopify, which provides us with the e-commerce platform used to display and sell our products.

Information relating to your use of our store may therefore be processed through Shopify and its infrastructure in accordance with Shopify's applicable privacy and security practices.

We may also use third-party service providers for purposes including:

  • Payment processing

  • UPI and online payment services

  • Cash on Delivery processing

  • Shipping and logistics

  • Order tracking

  • SMS and WhatsApp notifications

  • Email communication

  • Website analytics

  • Advertising and marketing

  • Customer support

  • Fraud prevention

These service providers may receive personal information only to the extent reasonably necessary for them to provide their respective services.

Their handling of your information may also be governed by their own privacy policies.

4. Payment Security

We take reasonable steps to help protect payment and transaction information.

Online payments may be processed through secure third-party payment gateways using appropriate encryption and security measures.

Mannat Creations does not intentionally store complete credit card or debit card details on its own systems.

Payment service providers may process your information in accordance with applicable security requirements, including PCI-DSS requirements where applicable.

5. Cash on Delivery and Partial COD

Where Cash on Delivery or Partial Cash on Delivery is available, we may collect and use your name, phone number, shipping address, order details, and payment status for:

  • Order verification

  • Delivery confirmation

  • Fraud prevention

  • Shipping coordination

  • Collection of outstanding order amounts

  • Customer support

Our logistics or payment partners may receive relevant information required to complete your delivery and collect applicable payments.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep products in your shopping cart

  • Remember customer preferences

  • Improve website functionality

  • Understand how visitors use our website

  • Measure website performance

  • Analyze marketing campaigns

  • Provide relevant advertising

  • Prevent fraudulent activity

You may control or disable certain cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain parts of our website.

7. Advertising and Analytics

We may use analytics and advertising services provided by third parties, including platforms such as Google and Meta, to better understand website usage and the effectiveness of our advertising campaigns.

These services may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

Depending on your browser, device, and applicable privacy settings, you may be able to limit certain advertising or tracking activities.

8. Marketing Communications

If you subscribe to our promotional messages, newsletters, WhatsApp updates, SMS messages, or other marketing communications, we may use your contact information to send:

  • New arrival announcements

  • Product launches

  • Promotional offers

  • Discounts

  • Sale notifications

  • Abandoned cart reminders

  • Other marketing communications

You may unsubscribe or withdraw your consent for marketing communications at any time through the unsubscribe method provided in the communication or by contacting us.

Transactional messages relating to an existing order may still be sent where necessary.

9. Sharing of Personal Information

We do not sell your personal information.

We may share relevant personal information with service providers and business partners involved in operating our business, including:

  • Shopify

  • Payment gateways

  • Banks and financial service providers

  • Shipping and courier companies

  • Order fulfillment partners

  • Marketing and advertising platforms

  • Analytics providers

  • Technology and website service providers

  • Customer communication platforms

  • Professional advisers

  • Government or regulatory authorities where legally required

Information is shared only where reasonably necessary for legitimate business, operational, security, payment, delivery, or legal purposes.

10. Shipping and Logistics

To deliver your order, we may share necessary information with our shipping, courier, or logistics partners.

This may include:

  • Customer name

  • Phone number

  • Delivery address

  • Order details

  • Order value

  • COD or payment status

Shipping partners may use this information to arrange delivery, provide tracking updates, verify the recipient, collect COD amounts, and resolve delivery-related issues.

11. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Processing and fulfilling orders

  • Maintaining transaction records

  • Customer support

  • Accounting and taxation

  • Fraud prevention

  • Resolving complaints or disputes

  • Meeting legal and regulatory obligations

Once information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers are also responsible for maintaining the confidentiality of their account credentials, passwords, and devices.

13. Your Privacy Rights

Subject to applicable Indian laws and legal requirements, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a complaint or grievance regarding the handling of your personal information

Certain information may need to be retained even after a deletion request where required for legal, accounting, taxation, fraud prevention, dispute resolution, or regulatory purposes.

To submit a privacy-related request, please contact us using the details provided at the end of this Privacy Policy.

14. Children’s Privacy

Our website and products are intended for customers legally capable of entering into transactions.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.

15. Third-Party Links

Our website may contain links to external websites, social media platforms, payment services, or other third-party services.

Mannat Creations is not responsible for the privacy, security, content, or data handling practices of third-party websites or services.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

16. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website or services

  • Operational requirements

  • Changes in technology

  • Legal or regulatory requirements

Any updated Privacy Policy will be published on this page.

The “Last Updated” date at the top of this policy will indicate when the latest revision was made.

We encourage customers to review this Privacy Policy periodically.

17. Contact Information

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Mannat Creations
Website: themannatcreations.com

Email: themannatcreations@gmail.com
Phone: +91 98141-89690
Address: Mannnat Creation, 12, Friends Avenue, Mithapur, Jalandhar 144022, India/Punjab

For privacy-related or data protection requests, please mention “Privacy Request” in your communication so that we can assist you appropriately.