EXCHANGE POLICY

Effective Date: 17 September 2026
Last Updated: 17 September 2026

At Mannat Creations, we take pride in offering carefully selected unstitched suits, dress materials, fabrics and ethnic wear.

Please read our Exchange Policy carefully before placing an order on themannatcreations.com.

IMPORTANT POLICY

Once an order has been delivered, Mannat Creations provide returns or refunds only when product have manufacturing defect or product is teared or any other defective reason.

Eligible products may only be exchanged, subject to the conditions mentioned below.

1. Exchange Window

Customers who wish to request an exchange must contact us within 2 days (48 hours) of delivery.

Exchange requests submitted after 48 hours of delivery may not be accepted.

To request an exchange, contact:

Email: themannatcreations@gmail.com
Phone / WhatsApp: +91 98141-89690

Please provide your:

• Name

• Order number

• Registered phone number

• Product details

• Reason for exchange

• Clear product photographs where applicable

2. No Returns & No Refunds

Mannat Creations follows a strict:

We do not provide refunds for:

• Change of mind

• Customer no longer wanting the product

• Colour preference

• Fabric preference

• Design preference

• Slight colour variation

• Customer ordering the wrong product

• Customer ordering the wrong design

• Personal preference after delivery

• Delayed delivery caused by courier services

• Sale or promotional purchases

• Any other non-defective reason

Once an order has been successfully delivered, the amount paid cannot be refunded except where otherwise required under applicable law.

3. Customer-Initiated Exchange

If you wish to exchange a product and there is defect, damage or incorrect product delivery, you may request an exchange within 48 hours of delivery.

The customer will be responsible for:

• Return courier charges for sending the original product back to us

• Forward courier charges for sending the replacement product

• Any difference in price if the replacement product is more expensive

If the replacement product costs less than the original product, the price difference will not be refunded.

Customers may select another product of the same value or a higher value by paying the applicable difference.

The replacement product will only be dispatched after:

1. We receive the original product.

2. The product successfully passes our quality inspection.

3. Applicable shipping and price-difference payments have been completed.

4. Damaged, Defective or Wrong Product Delivered

If you receive a product that is:

• Damaged

• Defective

• Torn

• Incorrect

• Different from the product ordered

• Missing a component included in the product set

please contact us within 48 hours of delivery.

A complete and unedited parcel opening video is mandatory for such claims.

Once your claim is verified and approved, Mannat Creations will arrange an exchange/replacement for the affected product.

For an approved damaged, defective or incorrect product claim, Mannat Creations will bear the applicable courier charges for the exchange.

A replacement will be subject to stock availability.

If the exact product is unavailable, we may allow you to choose another available product of equivalent value, or another suitable resolution may be provided as required under applicable law.

5. Mandatory Parcel Opening / Unboxing Video

A complete, continuous and unedited parcel opening video is mandatory for claims involving:

• Damaged products

• Defective products

• Wrong products

• Missing items

• Missing components

• Tampered parcels

• Product discrepancies

Your video should:

• Begin before opening the parcel

• Clearly show the sealed outer packaging

• Show the shipping label where possible

• Show the entire parcel-opening process

• Clearly show the product after opening

• Clearly show the claimed damage, defect or discrepancy

The video should not contain cuts, edits, pauses or interruptions.

We strongly recommend recording an unboxing video every time you receive an order from Mannat Creations.

Claims that cannot reasonably be verified may not qualify for an exchange.

6. Exchange Eligibility Conditions

To qualify for an exchange, the product must be:

• Unused

• Unworn

• Unwashed

• Unstitched

• Uncut

• Unaltered

• Undamaged

• Free from stains

• Free from makeup marks

• Free from perfume, deodorant or other odours

• Returned with original packaging

• Returned with original tags and labels

• Returned with all accessories and components included with the product

The complete product must be returned.

For example, if an unstitched suit includes:

• Top fabric

• Bottom fabric

• Dupatta

• Additional fabric

• Lace

• Accessories

• Decorative components

all items must be returned together.

Incomplete products or sets will not be eligible for exchange.

7. Cut, Stitched or Altered Products Cannot Be Exchanged

As Mannat Creations primarily sells unstitched suits and dress materials, please carefully inspect your product immediately after receiving it.

Products will not be eligible for exchange once they have been:

• Cut

• Stitched

• Altered

• Washed

• Worn

• Used

• Damaged after delivery

Please inspect the complete fabric and product before handing it over to a tailor.

Once fabric has been cut or stitched, an exchange request cannot be accepted except where required under applicable law.

8. Natural Fabric & Handwork Characteristics

Many Mannat Creations products contain fabrics and detailing such as:

• Embroidery

• Thread work

• Sequins

• Gotta Patti

• Zari

• Handwork

• Lace

• Borders

• Prints

• Woven fabric

• Decorative embellishments

Minor variations are normal in textile and handcrafted products.

The following may not necessarily be considered defects:

• Minor thread irregularities

• Small weaving variations

• Minor thread pulls

• Slight embroidery variations

• Slight differences in motif positioning

• Minor variation in embellishment placement

• Natural weaving marks

• Minor finishing differences

• Slight variation in print positioning

Such characteristics can naturally occur during weaving, printing, embroidery, manufacturing or hand-finishing processes.

They will generally not qualify the product for a defect-based exchange.

9. Colour Variation Disclaimer

We make every reasonable effort to display product colours as accurately as possible.

However, approximately 5–10% colour variation may occur because of:

• Studio lighting

• Photography

• Mobile screen settings

• Desktop or laptop display settings

• Screen brightness

• Display calibration

• Fabric texture

• Different lighting conditions

Minor colour variations between the actual product and the product displayed on your screen are normal.

Exchange requests based only on minor colour differences will not be accepted.

10. Print, Embroidery & Design Placement

For printed, embroidered, embellished or woven fabrics, exact motif placement may vary slightly from the website images.

Examples include:

• Floral motifs appearing at slightly different positions

• Embroidery positioning varying slightly

• Border placement differences

• Printed pattern positioning differences

• Minor decorative placement variations

These minor manufacturing variations are normal and are not considered product defects.

11. Exchange Quality Check

All products returned for exchange will undergo a detailed quality inspection.

Our team will check whether:

• The product has been used

• The fabric has been cut

• The product has been stitched

• The product has been altered

• The product has been washed

• Any part of the product is missing

• Tags and packaging are intact

• The product has stains, odours or damage

• The product remains in resalable condition

The exchange will only be processed after the product successfully passes our quality inspection.

If the returned product does not meet our exchange conditions, the exchange request may be rejected and the product may be sent back to the customer.

Applicable courier charges may be payable by the customer in such cases.

12. Exchange Product Availability

All exchanges are subject to stock availability.

If your requested replacement product is unavailable, you may be asked to select another available product.

You may select:

• A product of the same value

OR

• A higher-value product by paying the difference

No cash refund or refund to the original payment method will be provided for a lower-value exchange.

13. Sale & Promotional Products

Products purchased under:

• Clearance Sale

• Final Sale

• Special Offers

• Promotional Campaigns

• Discounted Collections

may not be eligible for exchange where specifically mentioned on the product page or offer.

Please check the applicable product conditions before placing your order.

Products marked “Final Sale,” “No Exchange,” or “Non-Exchangeable” cannot be exchanged unless the product received is materially damaged, defective or incorrect and the claim is accepted.

14. Order Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

Cancellation requests are not guaranteed and depend on whether the order has already entered processing or dispatch.

Once the order has been packed, processed or shipped, it cannot be cancelled.

If a prepaid order is eligible for cancellation before dispatch, applicable payment-processing or transaction charges already incurred may be deducted where permitted.

Once an order has been dispatched, no cancellation or refund will be provided.

15. Order Refusal / RTO

Customers are requested not to refuse confirmed orders at the time of delivery.

Repeated refusal of Cash on Delivery orders may result in:

• COD being disabled for future orders

• Advance payment being required

• Orders being cancelled or restricted

Where an order is returned to us because the customer was unavailable, refused delivery or provided incorrect address information, applicable re-shipping charges may be payable before the order is dispatched again.

16. Exchange Shipping Charges

Customer-Initiated Exchange

Where there is no damage, defect or mistake from Mannat Creations:

Customer pays:

• Return shipping charges

• Replacement/forward shipping charges

Damaged / Defective / Wrong Product

Where an eligible claim has been verified and accepted:

Mannat Creations will bear the applicable exchange courier charges.

17. How to Pack an Exchange

Once your exchange request is approved:

• Carefully fold the product

• Use the original packaging where possible

• Include all product components

• Protect the fabric from moisture

• Pack the parcel securely

• Do not crush or mishandle delicate products

Products damaged because of improper return packing may fail our exchange quality inspection.

18. Exchange Address

Only send the product after receiving approval from our customer support team.

Send approved exchange parcels to:

Mannat Creations
12, Friends Avenue, Mithapur
Jalandhar – 144022
Punjab, India

Phone: +91 98141-89690

Please do not send products without prior approval.

Parcels sent without an approved exchange request may not be accepted.

19. How to Request an Exchange

To request an exchange, contact:

Mannat Creations

Website: themannatcreations.com
Email: themannatcreations@gmail.com
Phone / WhatsApp: +91 98141-89690

Please provide:

• Customer name

• Order number

• Registered phone number

• Product name

• Reason for exchange

• Clear product photos

• Parcel opening video where applicable

Our support team will review your request and provide exchange instructions if the request is eligible.

NO RETURN & NO REFUND POLICY on Some Conditions

Please review the following before ordering:

✓ Exchange request must be raised within 48 hours of delivery.

✓ Mannat Creations provides exchanges only.

✗ We do not accept returns when their is non-defective reason.

✗ We do not provide refunds for change of mind or preference-related reasons.

✗ Cut, stitched, altered, washed or used fabrics cannot be exchanged.

✗ Minor colour differences are not considered defects.

✗ Natural weaving, embroidery, print and handwork variations are not considered defects.

✓ Customer bears both-side courier charges for normal exchanges.

✓ Mannat Creations bears applicable courier charges if a verified damaged, defective or wrong product was sent.

✓ Unboxing video is required for damage, defect, wrong item or missing-item claims.

OUR COMMITMENT

At Mannat Creations, our aim is to provide beautiful unstitched suits, premium fabrics and a dependable shopping experience.

Every order is handled and packed with care. Due to the nature of fabrics, embroidery, printing and handwork, minor variations may occur and are part of the character of textile products.

We encourage every customer to carefully review the product details and our Exchange Policy before placing an order.

For any exchange-related assistance, contact:

Phone / WhatsApp: +91 98141-89690
Email: themannatcreations@gmail.com
Website: themannatcreations.com

Mannat Creations
12, Friends Avenue, Mithapur
Jalandhar – 144022
Punjab, India